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Shipping policy
When you place an order on our site, we pay the shipping costs to the carrier on your behalf as a service to you. We follow accepted business standards and will choose a specific carrier based on what is most appropriate for the particular delivery needs of your package.
Shipping in the Contiguous United States:
Jack Georges ships product directly from our factory and warehouse in northern New Jersey on regular business days (Monday - Friday; non-holidays).
Please choose the shipping method that is right for your needs. The carrier will be responsible for a timely delivery once your package is picked up. Please keep in mind, some packages will require signature upon delivery.
Wallets and other small leather goods are usually shipped via USPS mail, depending on their final destination. If a ship to address is a PO Box on a small leather goods order, it can only be delivered by USPS mail. We may use FedEx or UPS services for certain packages.
Jack Georges, Inc. is not responsible for any delays caused by UPS, FedEx, USPS or any other carrier. At this time, the shipping carriers are only offering money back guarantees on Next Day Air service. If a 2nd Day air package is delayed by any carrier, they will not refund the cost of shipping.
A UPS or Fedex driver may decide to deliver your package to a local access point, instead of the shipping location that you requested, for any reason. If it is delivered to an access point, it is your responsibility to pick it up within the time frame that they allow, which is usually up to 7 days from the time it arrives at the access point.
Please keep in mind that your order must be processed and transmitted to us from the payment processor before 11:00 am, ET on a business day for it to ship that same business day. The payment processor may delay getting the order approved and sent to us for various reasons, especially during peak times or preceding holidays. If the order isn't received by us at 11:00 am, ET pm a business day, it will ship on the following business day.
Items with monogramming may take an extra business day to process, especially during holidays with heavy orders.
* Please note that carriers consider business days only for shipping time. They do not count weekends and holidays towards service. This includes expedited Air shipments.
Shipping to Alaska, Hawaii, Puerto Rico, U.S. Territories & Outlying Areas:
Shipments going to Alaska, Hawaii, Puerto Rico, U.S. Territories and Outlying areas (including American Samoa, Micronesia, Guam, Marshall Islands, Northern Marian Islands, Palau, U.S. Virgin Islands, and APOs) have a flat rate shipping cost as noted below. They are typically sent via USPS and are usually delivered in 3-7 business days, depending on the final destination.
Shipping Outside of the United States:
Shipments going outside of the United States are sent via Express Mail Service (EMS), which operates from the U.S. via USPS and typically arrives in 3-7 business days, depending on the final destination and the speed in which your local customs office processes the package. Once the package arrives in your destination country, EMS packages are handled by the local designated carrier (for example, in the UK, they are handled by 'Parcel Force'.) Please keep in mind that rules and regulations in each country are different. You may be responsible for customs duties and taxes when your order arrives at your local customs office. Please note, we request that you do not order lotion for international shipping as it will likely not be accepted by shipping/customs at its final destination.
Shipping Costs/Fees and Returns:
Shipping costs and fees are not refundable unless the carrier agrees that they are at fault for a delay and refund the money that we paid for the shipment on your behalf. Only if a carrier refunds the shipping costs and fees that we paid on your behalf can we then refund the shipping costs and fees that you paid for your order.Return shipping is the exclusive responsibility of the purchaser.