All Jack Georges items purchased from an authorized Jack Georges® retailer are covered by our lifetime warranty on workmanship and a three-year limited warranty on parts and materials. This warranty is only valid with proof of purchase from an authorized retailer. Purchases made on our website are exempt from proof of purchase requirements and no warranty registration is necessary since we have all of the information needed.
In the unlikely event that your Jack Georges® product should need a warranty repair, claims should be processed directly through the Jack Georges repair department via our online form. Please do not contact a retailer for warranty claims as they are not involved in servicing products and may add handling/service charges. Simply follow the instructions listed at the bottom of this page. Once the item is received by us, it is repaired in one business day and shipped directly back to you.
If a non-warranty repair is necessary or refurbishing an item is desired, Jack Georges' repair department can handle this for a nominal charge - approximately 25% of the retail value depending on the item and the work necessary.
We handcraft each item to the best of our manufacturing capabilities using only the finest and most durable materials available. Our products are designed to improve with age. Slight marks and scratches, earned from normal use are natural and enhance the character of the item. The beauty of leather is that it wears and shapes itself to you over time and becomes more appealing.
- Use care in your packing method. Shoulder straps should be placed inside of the item. All handles must be positioned away from the body of the case to prevent impressions in the leather. Totes and handbags must have their straps tucked into the item. We can not be held responsible for any damage caused by improper packing.
- We recommend that you ship your item in a manner that will allow you to track the shipment using the delivery service of your choice (UPS, FedEx, Express Mail, etc.). Jack Georges will not be responsible for the cost of shipping or for packages lost or damaged during shipping. The responsibility for lost or damaged packages will be that of the carrier.
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