At Jack Georges, we are proud to offer the highest quality merchandise. If you are not delighted with your purchase from jackgeorges.com or from our phone order desk, return the item (new, unused, unmarked, undamaged) in its dust cover and original box within 30 days for a full refund, less shipping costs. If you purchased your item from one of our retailers, please contact that retailer for returns. If your item was a gift and you don't know where it was purchased, please see "Returning a Gift" at the bottom of this page. Corporate returns are subject to a 20% restocking fee.
** Please note that NO CREDITS or REFUNDS can be issued for used, personalized, monogrammed, or damaged merchandise - such merchandise will be returned to the customer at their own expense. **
To return your item:
- Please e-mail firstname.lastname@example.org or call (973) 777-6999 extension 317 to obtain a Return Authorization Email. No returns will be processed without a printed Return Authorization Email issued by our Returns department included within the package.
- Follow the instructions on the email and include your name, address, and full daytime contact information.
- Pack your new, unused, unmarked, and undamaged merchandise in their dust cover and original shipping box. Please see video below for instructions:
- Please note that all items must be individually boxed. Use care in your packing method. Shoulder straps should be placed inside the item. All handles must be positioned away from the body of the case to prevent impressions in the leather. Totes and handbags must have their straps tucked into the item. Items that are damaged because the shoulder strap was not placed inside the bag will not be credited.
- Insure your package for the full value of the merchandise and return it to us using the delivery service of your choice. Jack Georges will not be responsible for packages lost or damaged during shipping. The responsibility will be that of the carrier. As such, we recommend that you ship your item in a manner that will allow you to track your shipment (UPS, FedEx, Express Mail, etc.)
- Credit will be issued if all criteria is met. Any shipping costs paid will not be refunded. While credits are issued to your credit card company immediately upon acceptance, please allow time for your credit card company to show the transaction.
Returning a Gift:
New, unused, unmarked, and undamaged merchandise that is currently part of our product line may be returned for in-house merchandise credit as a gift certificate or for an immediate exchange if the criteria for returns, as listed above, is met. The retail cost of your item will be applied towards the cost of the item(s) you would like in exchange. We will not issue credit for any difference in cost if the item you would like to exchange the item you have for one that is lower priced. If the new item(s) that you want have a greater cost, you will be responsible for the difference in cost plus shipping charges. If the total item costs are equal, you will only be responsible for the cost of shipping. Please follow the Returns instructions above so that we may process your exchange.
** Please note that NO CREDITS can be issued on used, personalized, monogrammed, or damaged merchandise - such merchandise will be returned to the customer at their own expense. **
Jack Georges reserves the right to modify its return policy.